Customer Support

We are here to support you. Any problems at all, drop us an e-mail or give us a call and we are right here for you!

Email Support

We have email support for you, our valued customers, for any support you may have. Reach us anytime at and

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    General Support

    We have our very own call center just to tend to your needs. For any software connectivity issues you experience or any sort of queries, feel free to call us at our dedicated Hotline � +88 0184 111 7001-10

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    Billing Support

    We know how important software connectivity is to you, so we always strive to provide you immediate support in case of any billing related issue.

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    Technical Support

    Need to reset your software or server? Or change your software or application? Any other technical issues? Our technicians are always ready to serve.

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    Pre-Sales Support

    Our business development team verifies our client's need and makes sure that software development team gets the exact requirement.

Frequently Asked Questions

Does nanosoft provide additional tools with their software?

No, we only provide tools those are required to run the software smoothly. However, if the client need or specify any other additional tool like antivirous or hardware tools (i.e. Server PC, Genuine OS or DB versions etc.), we provide them according to the contact agreement.

What if i want to upgrade/downgrade my software?

If you want to upgrade/downgrade to a new software please e-mail us at with your nanosoft User ID, your current software and the software you want to migrate to and our support team will get in touch with you regarding this as soon as possible.

  • 24/7 Help Line number

    Hot line (Telephony) : +88 02 9854718, +88 02 9850393, +88 02 9850394

    Mobile : +88 0184 111 7001-10

  • General Tech Support:

    Email :,

    Skype : kamrul.nanosoft

  • Dhaka Office

    House # Cha-88/1/B (2nd & 3rd Floor), Progoti Sharoni, North Badda,Dhaka-1212, Bangladesh.

    Telephony : +88 02 9854718

    Email :,

  • Chittagong Office

    House # 8, Road 1, Block # A, Chandgaon R/A, Chittagong-4212, Bangladesh.

    Mobile : +88 01670 730 335

    Email :,